If DCF receives a report of neglect, they initially screen it in or out, depending upon the source and nature of the claim. If it is screened in, they will do an investigation, which can include a home visit, speaking with the child (depending upon his age), as well as school personnel. If there is basis for the claim, they will close the case as unsupported. You will be notified in writing as to the outcome of the investigation. If it is deemed to be supported, you have the opportunity to contest the finding at an administrative hearing.
This answer is intended for general informational purposes, and does not create an attorney-client relationship.
If the allegations are not true, then DCF should investigate and close their case. Fortunately and unfortunately, anybody can report neglect. If you hear nothing from DCF for many weeks, they have most likely closed their case. Even if they do not close their case immediately and decide to meet with you, just be honest. What some people thought was neglect is just a misunderstanding or harassment. Best of luck!
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The content of this answer should not be relied upon or used as a subsitute for consultation with professional advisors and it should be clearly understood that no attorney-client privilege has been created. A more complete answer and/or more accurate answer can only be provided in a more thorough examination of the facts in a consultation with my firm.