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Escrow Agent applied payment inconsistent w/written instructions of Borrower & then double Escrow 11 mos. on $0.00 Esc balance?

North Port, FL |

Ok so the Escrow Agent for my VA Backed Mortgage in the state of FL will not admit breaching their fiduciary duty.I spoke with some person who claimed to be a supervisor but he has since disappeared.I received a Surplus Notice in Nov 2013 ($11.90) only to receive a Shortage Notice ($1,190.00+) in January 2014.I've sent all required documents to the necessary addresses by Cert. US Mailings and all Payments by Cert. Ret. Rec. Req. US Mail.Now Servicer is treating my payments in a manner inconsistent with my written directives & has doubled my escrow amount while stating on this most recent loan statement I have a $0.00 Escrow Balance.I have been granted Tax Exempt Status by this County's Tax Collector reducing the Tax from $1,300 to $500 and the insurance by another $100 yrly what can I do?

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