Your attorney is in the best position to answer this question. Just because the return isn't showing on the system yet doesn't mean the witness hasn't been served. If you are unable to execute service, you may or may not be granted a continuance. It's at the judge's discretion.
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Your lawyer needs to hire a private investigator to find the witness if that witness will help you.
Both sides are entitled to at least one reset.
The judge should grant you a continuance, especially if it is the first one asked or by the defense.
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