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Does this constitute false advertising? Auto Sales

Irvine, CA |

Hello, I recently bought a car from a Hyundai dealership. I asked them to bring up a certain vehicle based off the Stock Number. I left my Friend before they pulled the car up since I had to go to dinner. I get a text an hour later saying she was excited about this car new car. I had her drive by and see that it doesn't have Leather Seats and Navigation which was advertised. The VIN# matches the contract, Car and the VIN # online. Should they be required to put this in? I'm very upset about this since it was the selling point. I have not contacted the Dealership yet. We had a semi bad experience there so I would like to know my options before talking with the General Manager.

Thank you,

Orange County- California Law

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Attorney answers 1


If it was in the ad, then it is what you responded to. If you were not there to accept delivery, then it is a defect you discovered as soon as delivery was effectuated.

In California bait and switch tactics, particularly on high ticket items, violates the Unfair Competition Law. B&PC 17500 as it constitutes false advertising. And it would also violate Civ. Code 1750, the Consumer Legal Remedies Act.

I suggest that you return the vehicle to the dealership with a copy of the original ad. Their remedy would be to replace it with a vehicle that has the amenities they advertised. Or they will spend quite more trying to install what should've been there from the factory. It is much more expensive to install aftermarket leather and navigation than if it rolled off the assembly line that way.

And, who knows what kind of aftermarket you will get.

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