I have heard from clients that Child Support Services drags their feet on a lot of things, but that is because they are simply overwhelmed with the case load they have. You would get far better results on child support enforcement with a private attorney. But that will cost a lot of money, especially if the non-custodial parent is being difficult. If you know where there is a source of money from which you can be paid, then your best bet is to hire a private family law attorney and pay out of pocket for his/her services. The other parent can't possibly stay "underground" forever. I mean, he's screwed if he ever files tax returns, wants to buy a house, etc. He can't file for bankruptcy, and if he ever gets a decent job, you can garnish his wages, intercept his tax returns, levy his bank account, put a lien on his home, etc. Your arrears will accumulate 10% interest per year so while I know things are tough making ends meet, you may get a big payday someday in the future for your children. Best of luck to you.
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There's an alternative: hire a private support collection attorney; some will work on a contingency fee basis (i.e., they get paid a percentage of what they collect for you). Otherwise, since CSSD works for you for free, you can't expect much customer service. DCSS exists mostly to collect aid reimbursement for the taxpayers, and only very secondarily to collect child support in non-aid cases. They're badly over-worked..
Are the children over 18 and your case arrears only now? DCSS places lower priority on cases that do not have an active order for support. I also agree that you should seek outside assistance from a child support collection agency. DCSS may let him get away with murder, but the court and/or sheriff's civil collections unit will not be so forgiving.