Service is effectuate by handing the subpoena to the witness or by service upon a person of suitable age and discretion at the witnesses home or actual place of business along with the appropriate witness fee. If the witness takes the subpoena and tears it up or drops it on the floor, service is still valid. Your process server should have served the subpoena even if the witness refused to accept it.
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If it is a valid subpoena served properly, then the person needs to appear or face the consequences and be held in contempt of court.
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A witness can be held in contempt if they fail to obey a properly served subpoena. The process server could have served her even if she didn't want it. The more important question is how helpful and cooperative would she have been if you were dragging her to court against her will.
If you are at the point in court where subpoenas are being issued, you should have an attorney. If so, speak with your attorney about your options.
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Television has given some people the wrong impression that they must be physically handed a subpoena to create valid service. One cannot "duck" service by refusing to get out of your vehicle or by only looking at the server through the window. Failure to appear can result in a finding of contempt.
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