....you need to address issues in writing with all parties involved...in your writing use copy of the pages from CC&R stating exactly what you allege.. do not expect people to just respond to voice messages..
that old customer service is unfortunately dead and people fail in our days to understand the word
professionalism..you need to force them to do their job
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Provide a copy of the relevant portion of the CC&R's submitted directly to your Board of Directors with a formal claim, and request they send it to the insurance carrier.
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