Skip to main content

Do I need a bad faith lawyer or insurance arbitration?

Alameda, CA |

Before renting a moving truck, I called to see if I would be covered by my auto policy while driving the truck. I spoke to a customer service rep who told me I would be covered no matter what I drove. But, when I had to file a claim, it was denied because the truck didn't fall under the definition of a car. They wouldn't investigate to see if there was a tape of the call about my coverage w/o the rep's name and exact time/date (which I don't have and can't get from my phone co. w/o a subpoena). Now, the other insurance co. has filed a suit against me for UM damages, but they've never even contacted me for payment. Should I pursue the fact that my provider gave me the wrong information, or should I work with the other insurance company to pay the small amount of damages?

+ Read More

Attorney answers 3

Best Answer

Treat these as two separate claims. First you want to resolve the possible suit against you since that will hurt your credit--settle up with the other insurance, make sure you get a complete release of all claims signed by the other party before you pay anything. Once that is done with, then turn around and file a claim with your own insurance -- you may have to demand arbitration per your policy-- make sure you read your policy and follow all the steps described in it for the filing of an arbitration demand-if you miss anything they will simply refuse to participate.

Nima Taradji

Disclaimer: I am a lawyer licensed in the State of Illinois only, and I am not your lawyer (unless you have been in my office and signed a contract). This communication is not intended as legal advice, and no attorney client relationship results. Please consult your own attorney for legal advice. This is for informational purposes only.


If the damages are minor then you should try to resolve the lawsuit by the other insurance by settlement. You can then sue your insurance co. for reimbursement in small claims court where technicalities don't count as much as in regular courts. You bring your own phone bill to show that you called before renting the truck. That will support your allegation of incorrect information. It looks like at least DMV hasn't suspended your license for being uninsured but if the other insurance co. gets a judgment against you it will inform DMV and your license will be taken away (sometimes for a year even if you pay the judgment). So, settle if you can before the situation gets worse (assuming you can settle for a small amount).


If the amount of the claimed damages is not much, it would probably be more trouble than it is worth to pursue a bad faith or similar claim.

Can't find what you're looking for?

Post a free question on our public forum.

Ask a Question

- or -

Search for lawyers by reviews and ratings.

Find a Lawyer