I paid a business money for monthly services, and they closed their Boston location before providing all months of service. I attempted to mediate this through my credit card company, but the business provided false records and won the dispute. I am now elevating this to small claims court. The business has a branch in FL. According to the Mass small claims website "You do not need to send this letter if the merchant does not maintain a place of business or keep assets within Massachusetts". However, when filing, a pop up mentioned the 30-day demand letter for suits under 93a. I don't want to lose out on the double/triple payout should the business be found guilty of perjury. On the other hand, I've already been dealing with this issue for 4 months, and don't want to add another 30-day wait period before I can sue them.
You must send a 93A demand letter BEFORE filing suit to claim any of the rights available under this law. You are incorrectly interpreting what you read online and really need to consult with an attorney before bringing this suit.
I am a Massachusetts attorney and answer questions based on Massachusetts law. The above answer is for educational purposes only and does not create an attorney client relationship or constitute legal advice.
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