Dr said he called my insurance & verified I am covered for treatment, after I paid for treatment, my insurance only covered about 20%. have been unable to use the “custom made” device because it does not fit me properly & it pinches my tongue & causes extreme pain & can bleed. When I brought up concerns with Dr he did nothing to correct the problems. Dr noticed some "stains" on the metal inside the acrylic in the device and told me he was going to send it off for repair. I had to schedule & pay for a new appt to reshape the appliance. I went home & started using the device. After a couple weeks I noticed the "stains" had come back & were much more widespread. I decided to get other Dr’s opinions of the "stains". I got 2 Dr’s opinions. Both Drs confirmed my suspicions of rust. One Dr said that he is willing to write a letter of his findings & performed more detailed scans on me & reviewed the other Dr's treatment plan & said that the device I was given will not assist in treating my jaw problems. I feel I am due a full refund for the reshaping appointment I had to make & full refund for the treatment & possibly some form of compensation or settlement for the emotional & work impact.
You may have a case to get a refund, but nothing more. If he refuses to pay, take him to small claims.
It is very very unlikely for a doctor to put himself out there criticizing another doctor. So, what is in it for him?
You are entitled to a full refund and can certainly ask for it and find a new provider.
The author of this answer is an Attorney-at-Law, licensed to practice law only in the state of Arizona. Unless both you and the author have signed a formal retainer agreement, you are not the author's client, and the author's discussion of issues does not constitute legal advice. Opinions expressed herein are solely those of the author, and are neither privileged nor confidential.
Obtain the letter from the doctor who offered to write one.
Small claims court might work: http://www.kingcounty.gov/courts/district-court/small-claims.aspx
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