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I store my furniture at a Public Storage facility, and I purchased the insurance they offered from a 3rd party company called Willis. In the Fall of 2008 I visited my unit, and noticed a leak from the fire sprinkler. There was 1-2 inches of water on the ground, my tv was sitting in it, and water was on the top of it. My mattress was wet, and there was a rust stain on the side, 4in diameter. There was a rust stain on the bottom of my sofa bed, and the sofa was wet. I mailed all of my receipts and emailed my photos, and I never heard from them after that. Willis Insurance Co. doesn’t send claim adjusters; they just go off of the pictures. You can clearly see that damage was done from the photos; however, to get a real idea of what has happened, someone needs to come and see it. What to do?