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Our train had a wheel issue and was stranded for 2.5 hours. We then limped back to Chicago, stopping about a mile outside of the station. They said we would be uncoupling the bad car and heading on our way. 2 hours later they said the crew's time was up and they would be leaving us stranded there. another hour later a new new crew came out and we eventually ended up back in Chicago, almost 8 hours after we originally left. The crew consistently lied to us about the progress of fixing the train and what we could expect going forward. At one point they turned off the AC and lights and told us to stay in our seats, that everything would be turned back on momentarily...yet it took almost two hours. Can Amtrak really treat its customers like this and get away with it?
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