Ignore her and work it out with AT&T.
Attorney answers to questions are for general purposes only and do not establish an attorney-client relationship. There are always specific facts that are important for an attorney to review before providing advice to a Client. In no way should you rely on the response provided herein to conduct your legal affairs on your own. You should always hire an attorney before you rely on advice provided.
Without knowing more, it appears the debt collector may have violated the Fair Debt Collections Practices Act ["FDCPA"]. When the collector calls again, get the full name of the collection agency. Have a pad and pen so that you can take contemporaneous notes of the conversation. Be as accurate as you can and include the date and time of the call.
The Fair Debt Collections Practices Act ["FDCPA"], 15 U.S.C. §§ 1692-1692o, regulates the conduct of third-party debt collectors including debt collection law firms. The FDCPA defines and restricts abusive debt collection practices and provides specific rights for consumers. Among the acts prohibited by the FDCPA are : invasion of privacy, harassment, attempting to collect a debt for which the person is not responsible, false or deceptive representations, and unfair or unconscionable collection methods.
The FDCPA provides for a successful plaintiff to recover statutory damages of up to $1000. as well as attorney's fees, costs, actual damages [including duress and mental anguish] and punitive damages which can be awarded for outrageous behavior.
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