My credit card account was “taken over”. The thieves contacted Discover Card and made them believe that they were talking to me. D.C then let the thieves into my account. From there the thieves changed the profile including my name in order to receive a new card for a newly added authorized user. D.C. concluded the thieves had my credit report and were able to provide accurate identifying information. When informed that my credit report was requested 9 days prior from someone in marketing I was told that was SOP for them and that they would be closing the investigation. Has Discover Card acted negligently and am I entitled by some means to be made whole again? No transactions were made.