Recently, this retailer had a big sales due to Mother's day. On the top of that, May is my birthday month (they gave out special rewards on birthday month), so I get to combine multiple coupons for a great deal.
Because of this, I have placed a very large order. Days later, I received emails saying that my order was cancelled due to availability. Upon querying, they told otherwise. They claimed that my account was marked as a "reseller" which is against their policy.
I read their terms and conditions - it is true being a "reseller" violates the rules, but there is no mentioning how making large purchase has to do with being a reseller. I demanded for any proof but they had none.
As a result, they suspended my account, revoke all of my rewards and banned me from buying from their store. I have spent hours on phone calls with their customer service, but nothing get resolved.
I know I can just walk away, but I think I deserve an explanation here especially I have invested so much money in their products. Psychologically, it is a big torment because I have to wear/use their products everyday, also being banned from the store is a huge humiliation.
This post is not intended to create an attorney-client relationship, nor should the information contained therein be considered as legal advice. Each case is unique, and posters should seek independent counsel to handle their legal problems. This post is merely intended to be educational in nature. I am not your attorney, nor do I agree to appear in court for you by posting this information.
If you improperly labeled your purchase as a 'reseller' and that is against the terms, then the company is permitted to cease doing future business with you. The large purchase you attempted does not matter so much as your complaining about the unavailability of the item triggered customer service to review the purchase more thoroughly and discovered what could be perceived as attempted fraud.
If they did not take your money (it was refunded), then you have very unlikely have any claim against it.
This answer provides general advice and should not be understood as to create an attorney-client relationship between the questioner and the responding attorney.
It doesn't appear that you have much of a case but I would still review this information with a local attorney who offers a free consultation.
This answer is provided as a public service and as a general response to a general question. It is not meant, and should not be relied upon as specific legal advice, nor does it create an attorney-client relationship. The choice of a lawyer is an important decision and should not be based solely upon advertisements. Past results afford no guarantee of future results. Every case is different and must be judged on its own merits.
Years licensed, work experience, educationLegal community recognition
Peer endorsements, associations, awardsLegal thought leadership
Publications, speaking engagementsDiscipline