My Situation is explained in the below link:
Agency Location: Watertown, MA
My Residence: TX
The following is the email content which the agency is sending us for the past 6 months.
• Your tickets are non-refundable but can reschedule with penalty and any fare differences.
• Your tickets are expiring on May 23 2016, if you would like to reschedule must be done one week before ticket expires.
We have made more than 50 phone calls for this issue and talked/explained my situation with each of the agency representatives for more than 20min average on each calls because each time the call is responded by different persons we had to explain our situation to everyone. I am doing these things during my 34th week of pregnancy which is causing me headaches/stress & other health related issues.
I have the mail proof which shows the mistake made by the agency and all the call details. Agency accepted that its their mistake. But they are not willing to compensate for the loss.
It may be too late, but you could try disputing the charge on your credit card.
This comment is given for educational purposes only. No attorney-client relationship exists between us. If this information was helpful to you please check the box.
It appears the issue is that you had to travel before May 23, not just reschedule. If that is correct, it is not unusual that airlines require a ticket to be used within a year of its issue date. I don't know if this is just a matter of policy or if any law affects this.
As a suggestion, rather than call the agency, try calling the airline directly and see if the airline might accommodate you. Otherwise, it sounds like you would have to sue them -- probably in small claims court -- in order to try to get your money back. And there is no guarantee at all that you would. You would also have to find out if you can sue them locally in Texas or would have to do it in Mass. If they are selling over the Internet into Texas, then you probably can sue them there, but someone who practices in Texas would have to determine if that's the case. One issue might be why you didn't travel earlier if you knew you were going to be at the end of a pregnancy at this point.
Please note: This answer is not intended and should not be considered as legal advice. Such professional advice requires full disclosure to an attorney of a client’s circumstances and that attorney’s opportunity to analyze those circumstances against applicable law.
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