will explain the whole situation in truth so I can get an idea on how to proceed forward. Thanks to anyone who takes the time out to help in advance!
When I opened my auto body shop, I tried out an estimating program. Long story short, It never worked correctly, and for whatever reason was not compatible with my computer and would always crash. It made my job very difficult, and found myself constantly calling into support to try to resolve the issues. Eventually I had enough of trying to diagnose a program that was supposed to make my job easier. Because the sales person told me I can try it out for 60 days, I thought it to be no big deal to cancel the subscription, and because there are other choices available in the market, I switched to another program, all within 30 days of me trying it out.
It seems like they never wanted me to cancel and never officially canceled it. Supposedly I e-signed a contract but I do not recall. Next thing you know I have a collections company calling me, trying to collect 3 years worth, which is the full contract amount! I can't believe it.
They have no information at all besides my name and business name, but I want to be prepared.
You will need to gather all of the documentation you have and take it to an attorney for a consultation. If the amount that is being demanded of you is high enough, it may be worth paying for a consultation and review. The agreement that you e-signed will likely govern your obligations. Usually, such an agreement will explain your right, if any, to cancel, what notice you have to give, and HOW to cancel (you don't say here how you actually cancelled, only that you stopped using the program). Whatever the sales rep promised you, it is quite likely that the agreement you signed had a provision that said something like, "no matter what anyone has told you, the terms in this contract are the only terms than govern the relationship." If you did not follow these terms, it is likely you have lost your right to contest them now. A good business attorney may be able to demonstrate ways in which you were misled, but it sounds more likely that you did not fully read or understand what you signed in the first place. Also, if this is in the hands of a collections agency, it may be that there is already a judgment against you that you may not be aware of. That may change the picture somewhat in terms of your choices at this point. As you can see, the devil is in the details, and there are too many details here for a simple answer. Use the "Find a Lawyer" link above to look for someone who can help you. Good luck.
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