My fiancé was humiliated and discriminated in a walgreens store by a walgreens employee, she was on her way to pick up my preschool and realized she was a little early and decided to stop by and look at some make up brushes she had seen in another store for a really cheap price, and wanted to see if they were on special she did not buy it the first time around because she was short on money, so she also ran into eye color liners so she decided to choose them out and she walked around to see if she saw anything of her interest, so then she decided to put them back cause she was not ready to purchase them, on her way out not making it even past the alarm detector a African American lady stops her asking her where did she put the eye color pencils my fiancé speaking very little English show her purse telling the employee to feel free to search her purse, the lady continue harassing her and kept asking her where were the pencils knowingly and was aware my fiancé spoke very little English there was a language barrier as she continue to ask to show her where she had put the pencils knowing my fiancé had already try telling her, or trying to explain to her she had to put them back..
Was she actually detained and kept from leaving the store? If so, for how long? Was there anyone else in the store at the time this happened? If so, how many? Did she know anyone in the store at the time this happened? Seek help from a local attorney with litigation experience.
Sounds routine believe it or not! The privilege of a merchant to stop suspected shoplifters is protected by law in every state I am aware of. She should speak to an IL attorney about the details, but do not expect much of a case.
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Nothing in your description lends itself to a viable lawsuit. It appears that the loss prevention employee was doing her job by investigation possible retail theft. If your fiance has a language barrier, she should only shop where they speak her language to avoid any future problems. Inability to communicate is not a defense here.
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