I just bought a pre-owned certified vehicle. I test drove it and several agreements to the vehicles exterior were made and a price was agreed on. After signing 4-5 contract documents, I was told that certain things could no longer be done to the exterior. Since I signed 4-5 contract docs, I continued with the transaction. I signed a document stipulating that "No Damage" to the vehicle was done but was led to believe that this was supposed to be the final condition doc. The vehicle did not meet the agreement made by me and sales. I was pawned off to a different sales guy who did nothing when I questioned the cars final condition. I tried to return it and they wouldnt let me. Their finance ppl told me that I could not contact the finance co. and I would have to wait for my 1st bill.