I signed up and bought a blackberry. It auto-powered down several times a week. I was told for the first month that it was user error. I found out that that specific model has this software problem. They refused to give me any other model. All of this is well documented. After about a year and several phones later, I finally broke my contract and went with ATT. No problems. The now have a collection agency pursuing the $400. I have great credit and don't want to loose it. Can I file a small claims action? Where? How? Class action?