Verizon offered free iPhone 5c 32GB phones and I ordered two. I was charged $31.80 per phone for upgrade fees and agreed to pay this amount. However, when the phones shipped I was charged an additional $199 per phone, which caused $186 in overdraft fees on my account. I have for 2 weeks straight been calling Verizon, getting continuous run around from reps and supervisors. Verizon has only refunded $211.47 so far, they still owe me around $400. I am very frustrated and angry with Verizon.
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