My son took my car in for some work. They said they would look at it and call him when they are done. They called him and said there was an accident and they crashed the car. I spoke to assistant manager and said that they are going to pay for everything including the Uber’s for our commute. I continued to follow up to see estimates. i was sent and showed work of almost $6000. They said it would be about a week. I never got updates. I spoke to an Area Manager and said he would get me a resolution and call me back. NOTHING. No calls, no follow ups. I put in a formal complaint through corporate 2 days ago and said someone would follow up. Still no calls. What are my options? Should I report the call stolen. For all I know the car is wrecked. And even if hey fixed everything who knows what kind of damage it will have in the future.
Your options are to repair the car and Sur Pep Boys for the cost of the repairs. You should be notifying your insurance company to see if they can pay for those repairs
You have done all you can so far. Now it's time to be smart, report it to your carrier, let them handle it, and they will subrogate against the Pep Boys insurer to return your deductible.
You could sue Pep Boys, but it would be a giant hassle that you do need to create for yourself. Use your carrier. Inform them of what happened, and let them take it from there.
Also, do NOT report it stolen. It is not stolen. A false police report and insurance fraud are not great solutions to your original issue!
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I would try one more time to contact PEP Boys and get the name, address, and telephone number of their insurance company so you can contact them and ensure that a claim has been reported (they may not want to report the accident to their insurance company for fear of their rates getting raised). If that does not work, you can report the accident to your insurance company, which you should do anyway as if you do not and you need to utilize your own coverage later, your carrier could deny you coverage for a late report. That is why you pay insurance premiums, anyway, to have your carrier assist you when needed. Lastly, failing all of that, you can file a lawsuit against PEP Boys. Good luck!
I would concentrate on getting the car back and fixed, not filing an immediate suit. Going forward, ALWAYS call your insurance carrier (assuming you have coverage for this type of collision damage) whenever your car is in a collision, especially where the collision clearly is not your fault.They would probably have advised you to contact the police to facilitate getting a collision report.
Do you have paperwork reflecting that you dropped the car at Pep Boys? Or any emails/voicemails from them about the situation? Any "before" or "after" photos of your car? Was it a one-car collision? If they hit another car or damaged any public or private property in a collision, you might find yourself (as the registered owner of the vehicle) suddenly facing an injury or property damage claim about a collision you know little about. Again, your carrier will help.
I agree with others' advice to call or just go to the Pep Boys one more time and to also contact your own carrier. Assuming you have collision coverage on your car, your carrier will undertake to pursue Pep Boys and its insurance. Equally important, I would be very hesitant about having Pep Boys undertake to do all the repairs and choose the body shop. They may be motivated to skimp on every aspect of the repair and you may be unhappy with the result. Your carrier should help. Depending upon who your carrier is, they, too might want to skimp, so it's always good practice to be involved, where possible, in the choice of who does collision repairs and to pay attention to the estimates.
Good luck. I hope this was helpful.
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