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what are the grounds for punitive damages for aggravated conduct? I have been trying to work with a mortgage company since May 2008, I've been lied to, threatened, , yelled at, order to do something, yet no one has addressed the original problem. I try with every ounce in me to answer the phone when this company calls, however within 5 min of the call I'm accused of being a lier even though I hold proof that another department within the same company has faxed me.This same company has sent me a modification contract that is false. It has incorrect information regarding balances, yet they are trying to force me to sign it. It doesn't state the term "Fixed" yet I am being told it doesn't have to, it's in the wording, but no such wording exists except in their minds. I have contacted the media both local as well as CNN. This company refuses to answer any request for a solution either from me or the media, but continue to try to strong arm me. I have paid everything to date and am only late one month, which will be brought current shortly. Surely, there is some possible legal recourse I can explore for the constant and extremely unprofessional conduct received & continued to receive from the Executive Group at this company?