I was an employee with AT&T mobility and acted as a CWA union steward. During the time I was an employee and steward I witnessed several incidents of customers, who came into our store, and acted in hostile and abusive ways. Some examples are as follows: Screaming obscenities at employees and in the presence of other customers; threatening speech; and physically threatening behavior such as looming and fake rushes towards people to intimidate. I brought this to management's attention on many occasions. I was told that it would need to be discussed in a meeting but when a meeting was requested I was always blown off till about a year later. At this time I told the manager I was calling our ethics hot-line. She sent me home and later terminated me for a "hostile work environment".