I have a Macy's credit card and over the past several months I had questions regarding the card terms and payment requirements. I contacted them several times, spent several hours, and always ended up speaking with supervisors because the regular employees had trouble with English and had no idea what they were doing. However, information that I received from everyone there, including supervisors turned out to be false -- they were also "changing systems" as well so that the online service did not post or update accurate information. All this was a huge headache and the questions I had for them, quite basic in fact, were not even listed in the card terms. I ended up missing payments despite constant reassurance from their employees. What can I do to fix this?