I have been a client for several years and had mild irritation off and on but towards the last year the irritation was getting worse. They would spray chemicals on my head, try and doctor with bactine, not put tape on serious parts,etc. Also, the product (hair systems) started turning out bad. I finally couldn’t take it anymore and took the system off and shaved my head. The damages was pretty extreme. This was in February and my head is still red where the tape was. I’ve been talking to my salon and a district manager, but they are trying to blame all the damage on me. They also said they will refund the past two months since the product I receive was bad. Refund of $570. But I have to sign a release form to receive the $570. After reading it, it’s a liability release. I told them I don’t want to sign that if I need medical treatment. Anyway, would I have a case for 16 yrs total refund, damages, pain, suffering and anxiety?
First, please seek appropriate medical treatment regardless of what happens.
The product/service likely has a list of potential risks that were communicated to you when you signed up. I would look over the materials you were given. I also imagine the company said "results may vary" and made no guarantee about effectiveness. One question: how much of your head condition is due to the two recent treatments versus the 16 years of use? If the company did, in fact, admit the recent treatments were defective, and you suffered an injury as a result, I believe you should be entitled to $$ for medical expenses and modest pain and suffering related to that injury. Do not sign a release unless you are willing to forgo filing a lawsuit. I recommend negotiating for a higher amount. Let them know, if they do not agree, you will be contacting a lawyer.
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