6 of the 13 boxes arrived with HUGE gaping holes in them. (I have pics that would blow your mind!) Since I didn't inventory every single item I packed in these boxes & none of the obvious stuff is either missing or broken (so far as I can tell NOW) I can't put in a damage or loss complaint. The damage is so egregious that I'm pursuing getting ALL the shipping costs refunded (almost $400), but I have NO WAY of knowing if my stuff was falling out (or stolen) out of these huge holes the entire trip or if, as they say, the boxes were intact when they reached the station & the driver/delivery guy mangled them & "there was nothing in his truck". (The manager who swears to this was fired so I have no way of checking.) I want to sue for gross negligence & punitive damages in small claims court.