This is getting OUT OF HAND. I ordered $275 worth of clothing from this online store, I did the standard shipping and did not receive my items until almost a month later. I called everyday and they had TAKEN THEIR PHONE OFF THE HOOK, stating that their experiencing high-volume traffic the holiday season of 2017. I was still panicking as to why a company would think it was normal to take their phone off the hook. That was already when I started to question this company, they have a 30 day policy that gives you a full refund in store credit, I was upset about having to shop with them still but was fine with receiving my money back in some way. So I had returned my items according to their policy, five days later I get an email saying they gave me a gift card for store credit of $12.00, I waited about two more weeks to see if it was just a delay on the rest of my clothes. NOTHING. I've called 32 times in matter of 2 weeks, every single time I have been on hold for 20 minutes and sent to voicemail. I'm out over $100 and I cant fathom that a company can get away with this. I've read hundreds of the same type or horror stories of people losing their money with this site. PLEASE HELP.
Tell them if they do not fix the issue, you will sue them in small claims court. Hopefully you have proof of everything you kept versus sent back.
Apart from the small claims court option that has been mentioned, you may want to look into a charge back or refund if you paid for the clothing via credit card or PayPal.
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