Can i sue Etsy for wrongfully closing my shop and keeping my money for 180 days
2 attorney answers
There is more to this than related. That you shipped the item "with stamps" is of no issue unless the person is claiming that they never received the product and that by using "stamps" there is no means to track your shipping and refused a refund and want to provide a credit for an item not received. The details of the "poor customer" service is oddly being omitted from your post suggesting that they allegations are not flattering, whether you agree with them or not. What remedy if any against Etsy is set out in the terms of service and that controls your remedies.
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Respectfully, the facts as described are very self-serving. There is a great deal more to share over this situation than what you can summarize in a paragraph. Whether or not you may have remedy against Etsy would have to be carefully reviewed through all relevant documentation, the ToS, your vendor contract, and written communications. If you ultimately have a basis to contest the termination, there may be preferable jurisdictional waivers that either require you to file a lawsuit or arbitrate in Etsy's home jurisdiction. I did peruse the ToS that found that a violation may occur if the communications between a vendor and customer are interpreted to be harassing or if contact ensues after the customer orders the vendor to cease any further contact. I am not saying this happened, but I am pointing this out if Etsy has formed this basis for termination based upon review of the communications between you and the Buyer, or as the Buyer may have alleged to Etsy if the Buyer filed a complaint against you. However, the terms obviously well extend beyond this consideration, and it is impossible to opine without the benefit of review of the notice of termination and then any communications/evidence that may evidence the basis for termination or may be used as evidence against the termination. The issue is that some of these terms for termination can be written to afford companies like Etsy broader discretion over what constitutes a violation of their terms of service.
The bottom line is that we cannot inform you of any rights or remedies that you may have in this situation merely by summary statement of the situation. If you would like to be advised on whether you may have a legal basis to contest the termination by Etsy you will need to consult with a contract attorney, preferably one with experience with vendor contracts with large sellers like Amazon, Walmart, Etsy, eBay, etc. You should organize in advance and be prepared to share all written documentation evidencing the transaction in question, the notice of termination from Etsy, the vendor agreement signed to be a seller on Etsy, your communications to and from the Buyer, and if the purchase was disputed, any documentation and correspondence between you, the buyer and Etsy. Only then can you be properly advised on whether or not you have a basis for legal redress against Etsy.
I hope it works out for you.
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