A local business owner and associate came to my home to assess property damage that was done when a new heat pump was installed. When I mentioned that I was treated rudely on the phone by an employee, (which happened to be the owner's son), I was yelled at, told I was wrong and basically chewed out. My husband was at work and I was there alone with this. I felt very intimidated and uncomfortable but managed to end the verbal beating that I was taking and continue to go over the other issues. When I pointed out a dent in the top of the unit, the owner acted like it was ridiculous but agreed to replace part. All in all, if they cover the damages, do I just have to suck up this terrible experience to a life lesson? Can business owners get away with treating customers this way?