I bought a laptop from an online retail store and they have a money back guarantee policy if the item is returned within a certain time frame. I returned the laptop in the time frame and I have not received the refund. I contacted the people and they are giving me the run around. they making excuses that they are working on it due to high volume its taking a long time but its been two weeks, I called four times and they keep saying I will be refunded but its not happening. I have returned another item which was towels and received a refund for that but they are not refunding me for the laptop and I returned the towel and the laptop the same day.
Dispute the charge with your credit card company.
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If you paid by credit card, Attorney Limanen's approach would be a good way to go. If you paid by any other financial form, get an attorney to write them a them a short letter requesting an immediate refund.
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Anyone can sue anyone for anything, but a lawsuit is your LAST resort, and it should only be considered when you've got a valid claim that's been denied. That's not true here.
This time of year, 2 weeks is a trivial delay and not at al unreasonable, no matter what happened with your other return, and a "run around" is not a refusal. I'm sure you're aware this is the busiest retail time of the year.
If you dispute this with your credit card company, you'll probably get 2 refunds at the same time, and then you'll have to pay back the credit card of the store's refund, and your finances will be a mess.
You're better off waiting a week.
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