This asker ought to contact a personal injury attorney or contracts (or perhaps fraud)lawyer to review all of the policies of the Kaplan University (KU) and the contract or agreement originally signed by this student. Most likely these writngs severely limit the students venues to file suit and the kinds of recovery which one is entitled. Having said that most of these kinds of lawyers will at least provide a 1/2 hr, consultation. Be respectful of the lawyer's time and have all of the facts and documents gathered and ready to present.
The student also ought to contact his or her state's attorney general's office, as the conduct of for profit colleges has come under increasing scrutiny.
Ultimatley, only a court can force someone to do something against their wishes. A letter to the student's dean, indicating that KU is being arbitrary or capricious and that a complain to the attorney general is forthcoming (and placing KU on notice to preserve all hard copy and electronic evidence) may yeild more immediate results.
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