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While they were working on my case, they told me to ignore all letters from the IRS and State all the while I was being threatened that a lien would be placed on my bank accounts and home. Eventually, a lien was placed on my credit report that will stay there for 10 years. I paid the tax firm $2000--they did deliver on their promise. I had to borrow money from relatives to pay all taxes including $4000 in penalties that accrued while the firm worked on abatement--total $20,000.correction - they did NOT deliver on their promise