I was with a single one person plan with my phone company that charged $45 monthly. On Nov 8, I switched into a family plan. On Nov 12 I was charged $45 from my initial account, may I add my card on file should have been disabled. On Nov 13 I called and requested a refund, I specifically stated that I did not want credit. They stated it would take 8 to 10 days for a refund, I have the name of the person whom I spoke with and a reference number. On Dec 9 I called again because I had yet to receive the refund. The agent stated that the $45 were not used as credit into this account and that the $45 refund was not processed correctly, that she would transfer this situation to her supervisor and that it will be refunded in 8 to 10 days. On Dec 20 I received a message stating that my refund was denied due to no overcharge. I called again on Dec 20 and I spoke with the supervisor and she stated that the money was used as credit but only a certain amount, not the full 45. She stated that she was not allowed to refund me the remaining, the best she could do is put it on credit to the new account. I did not authorize the credit of the 45 in the first place, only a refund. That didn't happen.
Anyone can sue anybody for anything. The real question is whether it's worth the time, money and effort.
The phone company has an army of lawyers. Hiring your own lawyer to fight them would cost thousands of times the $45 in dispute.
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You can always sue in small claims court. Is it worth your time or the court fees? Probably not. But it is an option. Good luck!
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