Disabled female, top tier loyalty member with national hotel chain, denied check-in when hotel clerk disapproved of my credit card being tucked under my bra strap. Had a confirmed reservation for a disabled / accessible room. The clerk verbally berated me and refused to touch the card and refused to check me in. Franchised property. I am a valued and well regarded guest at numerous other properties in the chain and am being encouraged by someone at a different property to sue. What kind of attorney handles this kind of matter?
Perhaps another attorney will disagree, but I don't think a lawsuit is viable. You taking the CC out of you bra could be just as offensive as if someone paying you took cash out of their rear end. I am surprised with clout you carry with the hotel they haven't bent over backwards to please you.
Robert D. Kane, Jr. Esq. Licensed in CALIFORNIA (based in City of Orange, Orange County;) and MINNESOTA (based in Eagan, Dakota County.) State and Federal Courts My answers are for general information only and not legal advice. My answers should not be relied on as specific legal advice. Much more information would most likely be needed for a legal opinion. My answers are based on Minnesota or California law as appropriate. I am only licensed in California and Minnesota. I provide legal advice and counsel during the course of an attorney-client relationship only. This relationship is established by a written agreement and a retainer (unless otherwise agreed upon.)
Depends on the reason they refused you service. If due to your disability you can sue under the Unruh Act in California. If they refused service because you took the credit card from your bra, probably not.
This answer is a general interpretation of the law and is not fact specific to your case. Likewise it does not create an attorney-client relationship. You should seek an attorney for a review of your specific facts and documents.
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