The hotel room that we stayed in had roaches. We took pictures of dead roaches in the refrigerator and window. We contacted the front desk, but did not tell them about the photos, but insisted on being moved to another room because there was roaches. They informed us management was not available, apologized and said they would give our complaint to the manager the next day. Management did contact us and refunded us only $22.50 because they said pest control said there was no roaches. I told the manager we have photos, and deserved a full refund, and she said she was sorry , I could send her the pictures, but that's all they could do. I feel like they did not take me serious, it really is not about the money, but then again it is because we were not happy. Is there anything that can be doneAlso we took a video of a live roach coming out of the kitchen electrical socket.