Recently booked 2 rooms at the AC hotel by Marriot Downtown New york. I paid in advance for one of the rooms in September and paid for the other in full before checking out on Dec 28th.
On Dec 29th they charged an outstanding bar bill of $129 and some cents to my card and then 15 minutes later charged $1043.51.
I called them and they denied making that charge.
I have contacted my card issuer who has confirmed the charge was made by the Hotel where someone manually entered my card details.
I have sent the hotel my card statement and forwarded them the email from my card issuer.
They are still denying taking the money while acknowledging that my bill was clear on departure.
I am determined to get the payment reversed and I am aware I can ask for a chargeback through the card issuer. I am in contact with my card issuer regarding this
Can I sue the Hotel?
My family and I left New York for Boston on Dec 28th and found we had been digitally robbed on the following day! It was very stressful as our budget was left short for our Boston stay, basically it ruined an otherwise dream christmas holiday for my family with two kids and my elderly parents whom I brought with us.
Most all credit card companies take care of fraudulent activity on your credit cards, your credit card should take care of this issue, if for some inexplicable reason this does not get resolved with your credit card company, they you can go to small claims court to resolve this issue.
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