My apartment was advertised as having a washer and dryer in the unit but the washing machine was actually broken long before I moved in and 3 months later, it still has not been delivered. There is a washer in the basement (I'm on 3rd flr) that we can use but the first floor says we can't use hot water since it is connected to their hot water heater.
Additionally, the house was left in a complete mess with scratches, nails and holes in the walls and with mice. I was accused of lying about seeing mice the first week I lived here and subsequently no one has been to even investigate. I have sent pictures of the feces and still no move on their part even though I have seen mice again. Is this enough to withhold rent legally in Massachusetts?