Got a email box address at a UPS store. Today the owner refused his employee to mail something for me overnight. Said the only thing I could do at that place of business was get my mail, because he had gotten sarcastic with me (before I knew he was the owner) and I said I'll deal with someone else.
I got into line again to have someone else serve me, and when I got to the counter, explained what I needed ( to mail something overnight ) to the other clerk, the owner, standing not too far away said no.
I asked him if he was refusing me service, he confirmed he was.
I explained to him I have been using his service going on 2 yrs now and have renewed more than once & have paid a full year this time, and there's no reason why he should be refusing me service.
He then started asking me questions, but I left.
I have prepaid for that box up to a year, from Jan 2018. I haven't done anything else to be refused the other services the UPS store offers.
I just asked him if he was being sarcastic, and he was. If I can't use the other services then isn't this breach of contract & am I allowed a refund for the remaining 11 months. ($275.00) Since I do not plan to go there anymore.
Your contract should contain terms that may inform this situation. You may want to have an attorney review it to see what can be done. That said, if the total amount of the contract was $275.00 your time and money might be better spent getting to the bottom of what is going on. If he really doesn't want you as a customer anymore, he should give you your money back. If he is happy to keep your money, he must provide you the service.
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