I was in the new hamphire area on sunday march 8th 2016 i googled hotels in the area i called park view inn to check on price for 1 night and ask if had any rooms available, the person i spoke to said yes, i told her i would be over in about 20 mins.... i decided to stay at that hotel for the night with my daughters ages 7 and 8 years old, as soon as i walk in the customer service desk the lady looked at me and my children in a weird way i still dont know if it was because of my color or just because im hispanic but i felt very uncomfortable. I explain to the lady i called earlier asking for information she said she didnt recall that conversation she started looking on the computer for reservations.. i kept explaning to her i called before coming in, nothing that i said made the lady be nice to me.. at the end i told her it was already 8:30pm i just wanted a room for the night.. she answered me she didnt have to rent me a room if she didnt want to, i was so ashamed in front of my daughters, all they wanted to do was watch tv and rest.... so i stepped out of the lobby and my oldest daughter who is 8 years old asked me why was we treated like that my answer to her was that i didnt kn
If this happened in NH then you would probably have to file there. Based on what you've told us there may be a civil rights claim here, but it would be hard to be sure without more information. Any lawsuit in a case like this would be expensive to try and damages would be uncertain. One less formal option might be to make a formal complaint to the hotel or chain and see if they are willing to provide any kind of apology or compensation. If not and you wish to pursue a legal claim, you will almost certainly require an attorney who handles civil rights cases to proceed effectively.
I am a Massachusetts attorney and answer questions based on Massachusetts law. The above answer is for educational purposes only and does not create an attorney client relationship or constitute legal advice.
While it sounds like there could be a civil rights case based on racial/ethnic discrimination, it also sounds like it would be difficult to prove. Did she request/accept your ID before refusing to rent you the room? Did she make any other statements regarding why she did not want to rent you a room? Without anything else, it would be very difficult to establish it was based on unlawful discrimination.
As Mr. Owens suggested, your most likely successful recourse would be contacting the hotel's customer service department to complain about your experience with the clerk. It's possible that the hotel (though unlikely) has a report from the clerk regarding your encounter that would explain her reasons for denying service. If you are able to obtain any kind of information regarding why you were denied a room, it may be worth consulting with a local civil rights attorney.
This answer provides general advice and should not be understood as to create an attorney-client relationship between the questioner and the responding attorney.
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