While traveling on a muddy road, my truck slid into a ditch damaging the driver side of the vehicle. My insurance carrier suggested their preferred collison shop in which i found that i could not use the local preferred shop as they were "booked up" for two weeks, but they would haul my truck to their Houston location about 90+ miles away. My insurance claim adjuster assured me this would be best as i would get my truck back quicker and that it would be guaranteed to come back to me in pre-collision condition. This shop has had my vehicle for over 5 weeks. These were the things that were in dispute between me and the shop the first time it was returned.
1. Major color discrepancy in the paint (4×)
2. Bumper was replaced with a bumper that had either overspray, clear coat, or cracking chrome colored paint
3. The bumper guard was very loose
4. The head light was loose and nearly fell out
5. The driver door was not aligned
6. Nicks in the paint
7. Rubber lining around windshield flapped if you drove the truck
8. Orange peel effect in the paint.
9. Scratches on the back of the truck where there were none before....on BOTH sides of the truck....
I gather you are working with your own Insurance Company and have been following their direction. If this is correct, I suggest that you call the Texas Insurance Commission and file a complaint with them. It has been my experience that this usually gets the Insurance company to concentrate on their insured's problem. Call 1 800 252 3439.
-Marion W. Cain Law Offices of Marion W. Cain, P.C. This posting is provided for “information purposes” only and should not be relied upon as "legal advice". Nothing transmitted from this posting constitutes the establishment of an attorney-client relationship.
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