Our firm has handled more than a hundred claims against Citizens. Although Florida's current law prevents a bad faith cause of action against Citizens Insurance company, there appears to be disputes on this issue between two appellate courts. Hopefully the Florida Supreme Court will rule that the statue requiring Citizens to adjust its claims in "good faith" will ultimately be determined that failure to do so enables a policy holder to pursue "bad faith" damages. Notwithstanding, before any claim for bad faith is ripe in the courts, there must be a court determination that Citizens improperly paid your claim.
When Citizens denies a claim, there is no appellate process other than filling a lawsuit against them. If your lawyer obtains even an additional dollar, you are the prevailing party and Citizens, like any other insurance company, is responsible for paying your reasonable attorney's fees and costs.
Hope this helps, and good luck!
There's nothing to appeal. You're going to have to hire a lawyer to sue your insurer for bad faith denial of your claim.
Avvo doesn't pay us for these responses, and I'm not your lawyer just because I answer this question or respond to any follow-up comments. If you want to hire me, please contact me. Otherwise, please don't expect a further response. We need an actual written agreement to form an attorney-client relationship. I'm only licensed in CA and you shouldn't rely on this answer, since each state has different laws, each situation is fact specific, and it's impossible to evaluate a legal problem without a comprehensive consultation and review of all the facts and documents at issue.
My advice is to retain an attorney who primarily handles first party insurance claims for property damage. From the facts provided, it appears that the adjuster lacks a meritorious reason for denying this claim and their actions thus far appear to be in bad faith. There is an implied covenant of good faith and fair dealings in all insurance contracts. In this instance, the adjuster does not appear to have satisfied his duty of dealing in good faith or his overall fiduciary duties owed to the insured.
I wish you the best of luck
This advice should not be construed as forming an attorney-client relationship.
Your insurance policy with Citizens is a contract. Whether Citizens owes an obligation to repair damage to your kitchen floor will be controlled by the language of the policy. Generally, a homeowner's insurance policy will only cover water damage when that damage is caused by a "sudden and unexpected" or "sudden and accidental" event. The adjuster is denying the claim because he's saying the damage was not caused by a sudden and unexepected event. A "slow leak" in the water line to the ice maker is probably something that could have been discovered upon reasonsable inspection. You very well may lose a lawsuit on this claim but I strongly recommend you contact an attorney. Good luck.
I am not seeking to represent you based on the response to this question. The answer given is for general information purposes only. No attorney-client relationship is hereby intended.