I bought an LG G5 approximately a year ago. About half a year later, the camera malfunctioned so I sent it to LG for repair. This took about 2 weeks until I received my phone back. I am unsure if the phone is repaired, however, because LG failed to send me a main component of the phone which is the battery module. Before sending in the phone, I spoke with an LG representative and asked what I should send and what I should not send and he or she specifically said the phone with the 'bottom piece' which is the battery module.
I contacted an LG representative as soon as I opened the package filing a complaint and they said to wait a week for an update. This means a minimum of 3 weeks of waiting to have a phone in my hands.
That brings me to the question if I can and should sue them, or if they should provide me with an accommodation such as an entire refund for the phone, paying my way out of LG since I no longer want business with LG, etc.
You can file a complaint with the AG's office or the Department of Consumer Affairs. There is a reasonable time period to cure a defect in manufacturing. I'm not sure filing a small claim would help you at this point. Perhaps you should contact a consumer protection attorney.
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