I work for DoorDash as a side gig. I was called for a pickup at a restaurant. When I got there I received a text and an in app message saying the order was still being place. After 10 mins I used the support chat to asked what was going on and will I be paid for my time. The rep said they didn’t know what was going on and called the customer. The customer wanted the order. I said not to cancel the order because I only get half pay if it was canceled. They canceled anyway. I asked why and will I paid for the 30 minute wait. I asked for a supervisor. I was ignored. I said I would contact their social media for answers. They have DM on Instagram and FB messager you can contact. A manager Brian called and said I threaten the agent with social media and DoorDash will sue me. I informed him I had screenshots of the chat and did not threaten them. He said to get a lawyer and hung up.
I feel like I shouldn’t take it seriously but I just want to make sure what my legal rights are. Looking back I think they thought I was going to post on social media about them. When I was referring their chat channels on there. Hopefully it’s not serious but better ask then be surprised.
DoorDash will probably not sue you, but if they do, contact an employment attorney as soon as possible. DoorDash, like many gig economy companies, has an arbitration agreement that requires you to arbitrate all disputes with DoorDash, including whether or not you should be paid for waiting for food (you should be). If DoorDash sues you in the Superior Court, it might be waiving its right to arbitration, which would be very helpful to any case against DoorDash.
That being said, it's not clear what DoorDash would sue you for other than being mean to them on social media, which does not strike me as being particularly compelling as a lawsuit.
While I am an attorney with over fifteen years of experience, until we sign a retainer agreement, I am not YOUR attorney. My postings are meant for informational purposes only, and DO NOT constitute legal advice, nor do they create an attorney-client relationship between us. As such, the question, my answer, and any comments left to my answer, are not protected by attorney-client privilege. Also, keep in mind that all legal claims have relevant statute of limitations, some of which can be very short. So, if you believe you need to hire an attorney, and need legal advice, seek out legal representation as soon as possible.
It is highly unlikely you will be sued. Many people threaten suit. Very few actually carry out that threat. Unless you cost the company a substantial amount of money, or you threatened violence, it makes no sense to spend the kind of money it takes to bring and carry out a lawsuit.
Good luck to you.
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