It is discretionary on the part of law enforcement to accept or reject a citizen's complaint. For whatever reason the police, it appears, rejected the complaint. The referral to the State's attorney is giving you a different opportunity to file a criminal complaint.
In answer to your other question, Forgery can be persued as a criminal or a civil action.
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Forgery is a crime. The term "deny the issuance" is hard to follow. You mean they issued one (whatever that means), and now deny they did it? Report a crime to the police. That does not mean you cannot pursue a civil suit, but the police action is free and has a lot of teeth.
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Forgery is a criminal offense and if you were directed to use the State's Attorney route you may proceed as suggested.
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