I am a victim of identity theft, I notified Chase of the identify theft using their 'customer contact' form on their company website. I got a reply from them that the fraud department woudl contact me. They did, I reported (on the phone with them on a presumably recorded call) that several checks were fraudulent. Months later I pulled all check records and found an additional 15 checks (the theives created their own checks) that were fraudulent. Chase refuses to pay on the grounds that i did not notify them 'in writing'. Are there cases where an email that was confirmed has been considered 'in writing' or would I have actually had to send them a piece of paper in the mail?
The ID theft was from stolen checks on a Home Equity Line of Credit account.
I did notify equifax and other agencies at the same time.
I kept a logbook but Chase has deleted my original email so I only have the reply with the title of the notification but not the actual message.
I do have their response from a few days later notifying me that my account had been locked.
Chase refuses to send me a record of my contacts with the company or my customer file from that time period.
The total amount of disputed checks is about $1,800.
Thanks all in advance for your help with this.