I am a doctor and own a healthcare website. Since May of 2018, I hosted with a service called Siteground. I contacted them about 3 wks ago to cancel their service and move my website. They have prevented me from doing so. My logins no longer work and they refuse to help me, but will not release my website so I can go elsewhere. They sent password re-set links that don't work, and stopped sending them weeks ago. I've answered all their questions, sent proofs and filled out the forms they say are for my security and protection, but recently they deactivated my website and stopped cooperating. The only way to reach them is by email so I am unable to speak with anyone. I am paid in full until April 2020. They will not refund any money nor release my website (which cost me $$ thousands). They've prevented me from doing business and earning a living for the past 3 weeks. They continue to charge me for "automatic updates" and the only way I can stop that is by logging in, which they prevent... catch 22. It has been 3 weeks of going 'round and 'round! Do I have any recourse? How can I get my website back from them? My business is dead until I do.
You may want to consider hiring a lawyer to send a Cease and Desist letter. While a cease and desist letter has little legal impact, it is a relatively inexpensive way to put the person on notice that you are not going to let these actions continue and that you are serious about pursuing your legal remedies. It also tells the person that they could get in legal hot water which will cost them a lot of legal fees if nothing else. This will often convince them to stop their evil ways.
You will want to discuss your situation with a lawyer in more detail. Many lawyers on Avvo offer a free phone consultation.
This post is provided for general informational purposes only and is not intended to be legal advice specific to you. This general information is not a substitute for the advice of an attorney in your jurisdiction. The attorney client relationship is not established by this post.
Invest in an attorney in an attempt to preserve your business and investment. PRovide all of the contracts you have signed and all communications. No firm advise can be formulated without knowledge of all of the facts. Good luck.
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