I hired a local company to make custom cabinet fronts for my kitchen. With in the first two years, paint was flaking off to natural wood, one cabinet buckled near the dishwasher, and cabinets began to discolor. I believe there was an issue with the paint and believed the company would resolve my issues. After more than several contacts, the owner informed me he would repaint the ones where paint flaked. When he replaced them in my kitchen it was obvious of the two colors from discoloring. I asked what he was going to do about the others. He rudely told me I am out of here and he left. I contacted the company immediately and spoke to second owner who informed me when he returned he would talk to him and call me back to see what they could do. Over a week and no call. I initially contacted the company before the three year period of purchase. I am confident they ran the clock out taking almost three months to replace the cabinets that paint flaked but had no intention to complete the job. I paid for expensive custom cabinets and I have two tone, poor quality on half. It seems unfair that I could not file a BBB claim as it has been several weeks past the three year mark th
I can't speak to the BBB claim deadlines...as I am not a fan of the BBB and they rarely resolve issues.
As for a lawsuit, you may be past the statute of limitations to file a lawsuit. Not having a written contract will also make it more difficult. Speak to a litigation attorney near you to see what your options are.
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