BAR has been quite active, which is a nice change from most state agencies. Still, I've found they do not help you "collect" your money, they will issue findings and recommendations and ultimately, if there are a lot of complaints against one actor, they may indeed strip them of their license but, they will not be active in getting you a refund per se. The status of the operator's license CAN help you in litigation as if they were "delinquent" which I would "hope" is suspended, then you may have a claim that they had no right to even do the work and you would be entitled to a full refund even if they did it right! Feel free to get in touch with my office in Santa Clara. We handle these matters statewide.
Tell the BAR investigator everything. S/he will know what to do with the info. Let the process unfold. It takes a bit of time.
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