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My mother just told me that she was forced to sign up for auto bill pay by her health insurance company. She was told by letter (I have a copy) that automatic bank account deduction for monthly payments was "now mandatory", and that if she did not respond to the letter they would cancel her coverage. She is a senior citizen and was terrified at the thought of losing her insurance so she went in person to pay her bill and tell them she did not want auto pay. They told her they had erased her from the system and that she would not get her insurance unless she signed up for the mandatory auto pay. I am truly appalled and not sure what course of action to take.